04.08.2026
Public Offer Agreement for Educational Services
Hablue LearnLab LLP, BIN 241040038711, registered address: Makatayeva street 131 block 8, office 151, Almaty, Republic of Kazakhstan; bank account No. KZ20722S000041446321 with Kaspi Bank JSC, BIC: CASPKZKA, represented by its Director, Georgiy Andreyevich Kokhia, acting under the Charter, hereinafter referred to as the "Service Provider", on the one hand,
and
an individual accepting the terms of this Public Offer, hereinafter referred to as the "Customer" (or the Customer's parent, legal guardian, or authorized representative, where applicable), on the other hand,
have entered into this Agreement as follows:
1. SUBJECT OF THE AGREEMENT
1.1. The Customer engages the Service Provider, and the Service Provider agrees to provide educational services consisting of language instruction with a native-speaking teacher.
1.2. The Customer agrees to pay for the services provided by the Service Provider in accordance with the terms and procedures set out in this Agreement and undertakes to comply with the requirements of the relevant course program and the provisions of this Agreement.
1.3. The cost of textbooks and other learning materials is not included in the course fee and does not form part of this Agreement.
2. PROCEDURE AND TIMEFRAME FOR THE PROVISION OF SERVICES
2.1. The start date of the course shall be agreed upon by the Parties in advance, but no later than three (3) calendar days before the scheduled first lesson.
2.2. Lessons shall commence only after the Customer has completed payment.
2.3. The format of lessons (online or offline) shall be agreed upon in advance and shall be charged in accordance with the Service Provider's current price list.
2.4. By making payment, the Customer confirms acceptance of the terms and conditions of this Agreement.
3.1. The Service Provider shall:
3.1.1. Provide the educational services in accordance with the approved course curriculum and the provisions of this Agreement throughout the entire period of instruction.
3.1.2. Provide classrooms equipped with the facilities reasonably required for the delivery of the educational services under this Agreement.
3.1.3. Make up any lesson missed due to the fault of the Service Provider by providing a replacement lesson at another agreed date and time.
3.1.4. Notify the Customer in advance of any change between online and offline learning formats resulting from the current epidemiological situation or other circumstances requiring such change.
3.2. The Service Provider have the right to:
3.2.1. Require timely payment for the services in accordance with the terms of this Agreement.
3.2.2. Independently assess the Customer's language proficiency, determine the appropriate course level, select the most suitable teaching methods, and establish methods of assessing the Customer's academic progress.
3.3. The Customer shall:
3.3.1. Complete all assignments and comply with the requirements of the course curriculum and class schedule in a timely manner.
3.3.2. Attend the placement test, where applicable, and regularly attend all scheduled lessons in accordance with the course program.
3.3.3. Use all equipment provided by the Service Provider with care and compensate the Service Provider for any loss or damage caused by the Customer.
3.4. The Customer have the right to:
3.4.1. Request from the Service Provider any information relating to the content, scope, and quality of the educational services provided.
4. PAYMENT TERMS
4.1. Tuition fees shall be determined in accordance with the Service Provider's current price list and are exclusive of Value Added Tax (VAT).
4.2. The Customer may pay for the services in cash, by bank card, via QR payment, or by bank transfer to the Service Provider's designated bank account.
6.3. The Parties shall use their best efforts to resolve any disputes or disagreements arising out of or in connection with this Agreement through a pre-trial (claim) settlement procedure. If the Parties fail to reach an agreement within thirty (30) days from the date the defaulting Party receives the written claim, the dispute shall be submitted to the competent courts of the Republic of Kazakhstan for resolution.
and
an individual accepting the terms of this Public Offer, hereinafter referred to as the "Customer" (or the Customer's parent, legal guardian, or authorized representative, where applicable), on the other hand,
have entered into this Agreement as follows:
1. SUBJECT OF THE AGREEMENT
1.1. The Customer engages the Service Provider, and the Service Provider agrees to provide educational services consisting of language instruction with a native-speaking teacher.
1.2. The Customer agrees to pay for the services provided by the Service Provider in accordance with the terms and procedures set out in this Agreement and undertakes to comply with the requirements of the relevant course program and the provisions of this Agreement.
1.3. The cost of textbooks and other learning materials is not included in the course fee and does not form part of this Agreement.
2. PROCEDURE AND TIMEFRAME FOR THE PROVISION OF SERVICES
2.1. The start date of the course shall be agreed upon by the Parties in advance, but no later than three (3) calendar days before the scheduled first lesson.
2.2. Lessons shall commence only after the Customer has completed payment.
2.3. The format of lessons (online or offline) shall be agreed upon in advance and shall be charged in accordance with the Service Provider's current price list.
2.4. By making payment, the Customer confirms acceptance of the terms and conditions of this Agreement.
3. RIGHTS AND OBLIGATIONS OF THE PARTIES
3.1.1. Provide the educational services in accordance with the approved course curriculum and the provisions of this Agreement throughout the entire period of instruction.
3.1.2. Provide classrooms equipped with the facilities reasonably required for the delivery of the educational services under this Agreement.
3.1.3. Make up any lesson missed due to the fault of the Service Provider by providing a replacement lesson at another agreed date and time.
3.1.4. Notify the Customer in advance of any change between online and offline learning formats resulting from the current epidemiological situation or other circumstances requiring such change.
3.2. The Service Provider have the right to:
3.2.1. Require timely payment for the services in accordance with the terms of this Agreement.
3.2.2. Independently assess the Customer's language proficiency, determine the appropriate course level, select the most suitable teaching methods, and establish methods of assessing the Customer's academic progress.
3.2.3. Upon agreement with the Customer, cancel or reschedule a lesson, provided that the Customer is notified at least twenty-four (24) hours before the scheduled lesson.
3.2.4. Photograph and record video of the Client, as well as to publish such materials for advertising, informational, and marketing purposes, unless the Client has notified the Service Provider of their objection to such photography, video recording, and/or publication.
3.3. The Customer shall:
3.3.1. Complete all assignments and comply with the requirements of the course curriculum and class schedule in a timely manner.
3.3.2. Attend the placement test, where applicable, and regularly attend all scheduled lessons in accordance with the course program.
3.3.3. Use all equipment provided by the Service Provider with care and compensate the Service Provider for any loss or damage caused by the Customer.
3.3.4. Pay for the educational services in full in accordance with Section 4 of this Agreement.
3.3.5. If the Customer is unable to attend a scheduled lesson, the Customer shall notify the Service Provider no less than twenty-four (24) hours prior to the scheduled lesson and provide supporting documentation, such as an airline ticket or a medical certificate. Otherwise, the lesson is considered conducted. Rescheduling of lessons shall be permitted only upon presentation of supporting documents - an original medical certificate or airline tickets (including both outbound and return tickets).
3.4. The Customer have the right to:
3.4.1. Request from the Service Provider any information relating to the content, scope, and quality of the educational services provided.
3.4.2. Upon successful completion of the applicable course program, receive a certificate in the form established by the Service Provider confirming the corresponding level of foreign language proficiency.
4.1. Tuition fees shall be determined in accordance with the Service Provider's current price list and are exclusive of Value Added Tax (VAT).
4.2. The Customer may pay for the services in cash, by bank card, via QR payment, or by bank transfer to the Service Provider's designated bank account.
4.3. Payment for lessons that have already been conducted is non-refundable.
5. LIABILITY OF THE PARTIES
5.1. In the event of the Customer's unilateral termination of or withdrawal from this Agreement, the Service Provider shall have the right to retain a cancellation fee of up to thirty percent (30%) of the amount paid for the services.
5.2. The Parties shall be liable for any failure to perform or improper performance of their obligations under this Agreement in accordance with the applicable laws of the Republic of Kazakhstan.
5.3. The Parties shall be released from liability for partial or complete failure to perform their obligations under this Agreement where such failure results from force majeure events, including, but not limited to, natural disasters, war or military actions, power supply failures, acts of state or local government authorities, or any other unforeseen, unavoidable circumstances beyond the reasonable control of the Parties that directly affect or prevent the performance of this Agreement.
5.2. The Parties shall be liable for any failure to perform or improper performance of their obligations under this Agreement in accordance with the applicable laws of the Republic of Kazakhstan.
5.3. The Parties shall be released from liability for partial or complete failure to perform their obligations under this Agreement where such failure results from force majeure events, including, but not limited to, natural disasters, war or military actions, power supply failures, acts of state or local government authorities, or any other unforeseen, unavoidable circumstances beyond the reasonable control of the Parties that directly affect or prevent the performance of this Agreement.
6. MISCELLANEOUS PROVISIONS
6.1. This Agreement may be terminated by mutual agreement of the Parties.
6.2. Any matters not expressly governed by this Agreement shall be governed by the applicable laws of the Republic of Kazakhstan.6.3. The Parties shall use their best efforts to resolve any disputes or disagreements arising out of or in connection with this Agreement through a pre-trial (claim) settlement procedure. If the Parties fail to reach an agreement within thirty (30) days from the date the defaulting Party receives the written claim, the dispute shall be submitted to the competent courts of the Republic of Kazakhstan for resolution.